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We believe in excellence in customer service and offer a wide selection of vacations to Disney World Destinations, Universal Orlando, Sandals/Beaches Resorts, and so much more. Our Disney Vacation Planners are knowledgeable about travel packages, hotels, and more. Whether you are going with your family or group of friends or co-workers, we will provide you with quality service and a memorable vacation. Don’t just take our word for it—explore our Testimonials to see how we’ve helped countless clients create unforgettable experiences.
We booked my first Disney trip on my own and thought I had a pretty good idea of how to plan for future visits. Until we decided to go to Disneyland. I had a very hard time finding tips, tricks, and information until I found a Disney Vacation Planner.
I found Carrie and I am so glad I did and we have used her for all my Disney trips since then! Carrie’s style was just what I needed. We needed someone to answer our questions and make us aware of things most people don’t know.
The transportation, resorts and even meals were much different than Disney World. Carrie even answered questions while on my trip. I talk to a lot of people that say they will just book on their own, but I recommend Carrie for a few reasons. 1) She notifies me of relevant info before I even find it on the blogs (when the gondolas were opening, discounts, etc) 2) She is a great resource for questions and 3) She gets us in the best rooms! Disneyland had a view of the fireworks and we had adjoining rooms with my parents.
We had a view of fireworks and Castaway Cay for the cruise (my kids still talk about sitting on the balcony watching the cruise ship pull into port there).
Somehow she was able to even get us into a cars room at Art of Animation when I couldn’t even book a room on my own. Our last vacation we stayed at Pop and we were perfectly centered between the pool, buses and gondolas! She always gets us adjoined or close to our other family members.Carrie’s personal touch of sending us something before our trips is something the kids look forward to now and I do too!
The first trip was a cooler backpack that we have used during every single trip. There are a lot of things I wouldn’t have known or been prepared for if we didn’t use Carrie who is with Fairytale Journeys Travel, an Authorized Disney Vacation Planner.
I wanted to thank you again for booking our vacation to Disney for 4 days and the 3day cruise…for ALL 17 of us and traveling during one of the busiest times of the year (Christmas)!!!!
You did an amazing job and were in constant communication with us through the entire process. I appreciate that you really made yourself available for any questions, concerns or challenges we had and you handled everything beautifully.
We have used another similar service in the past and I can tell you that you blew them away on all fronts. We loved all of the venues you chose for us: Parke Place, Garden Grill and the Crystal Palace. You set up all of our fast passes and arranged for transportation for all of to and from. Was able to secure a scooter rental for my mother in law and get my in laws from the port to Fort Lauderdale after the trip. You did so many big things but added small touches.
I will recommend you to anyone whose asks and even if I overhear anyone talking about Disney I will just insert myself in and tell them about you and what you can do. Will definitely use you again in the future!!!!
under 300 for a picture book i will most certainly create. I wanted to share a couple pictures with you (attached).
Thank you again, and i’ll certainly reach out the next time we want to visit the happiest place on earth.
Best,
David Golden
As an avid Disney fan, I’ve booked my fair share of Walt Disney World vacations on my own. However, when it came to booking my Christmas Vacation at Walt Disney World, I felt like I needed some help. I was trying to piece together all of the tips and trick for surviving Christmas time at Disney, but it easily became overwhelming. That’s when I reached out to Sharleen.
I was looking for someone who could work with me and expand my Disney World knowledge. Sharleen was exactly what I needed! She listened to every wish I had for my vacation and took it to the next level. Sharleen was able to break down all of the Christmas events and experiences for me. She suggested which would be the best for my family to make our experience magical. Sharleen made the vast amount of overwhelming information understandable and exciting!
I also work full time, so getting onto My Disney Experience to book hotel reservations, dining reservations, and Fastpasses in a timely manner was extremely difficult. Sharleen always made sure to be online the moment bookings were available to get the exact times for dinning reservations and Fastpasses my family requested. She even snagged a Fastpass for popular rides like Slinky Dog Dash and Seven Dwarfs Mine Train. Sharleen made the booking process effortless and exciting.
From Mickey’s Very Merry Christmas Party to The Christmas Tree Trail in Disney Springs, Sharleen made sure we fit everything into our schedule and planned in some much-needed rest and relaxation time. There would be a lot of things I would have missed out on if it weren’t for Sharleen. I now use Sharleen for all of my Disney Vacation planning and I wouldn’t have it any other way!
Emily was so kind and patient with me! I had a zillion questions and changes and she never seemed put out. She even gave us many tips while on our trip to better maximize our time. I would recommend Emily to anyone who needs assistance in planning a Disney vacation!
Emily is the perfect Travel Agent, specializing in Disney. She made our trip planning fun, offered expert advice, handled all our crazy changes, and offered on the ground support. We have done several trips with her now, and Emily has helped us navigate Disability Services for several of our children, making things as easy and streamlined as possible, and even once got on the phone with me to completely rearrange a trip, when my husband had to have emergency surgery. She will make any trip more magical, and I cannot recommend her enough.
Carter did an amazing job with not only our family vacation, but he has been spectacular every step of the planning process with my trip with my boyfriend. On our family trip I didn’t have to think once about where to be, when to be there or what to do. Carter had it all figured out for us by asking us and talking to us and with that creating a schedule that fit with our trip. We barely had to wait in any lines and got an amazing experience on our Disney trip. Thank you Carter! – Meghan C.
Posted on Kelly FisherTrustindex verifies that the original source of the review is Google. Nikki was amazing, she worked her "magic" to make a trip for a large family (25 people) come together! She was able to set us up with excursions and dining times, while keeping our rooms in close proximity. I would highly recommend contacting Nikki for all Disney trips!Posted on Caitlin WilsonTrustindex verifies that the original source of the review is Google. Shannon Schlossnagle was fantastic to work with! As first-time Disney travelers, she patiently explained everything and made planning easy and stress-free. She responded quickly, helped solve an issue right before our trip, and paid attention to every detail along the way. She’s kind, flexible, and truly listens to your ideas to make the magic happen. We’re so grateful for her help and highly recommend her! We are already in the works with her services for our next trip 😀Posted on janice jabcugaTrustindex verifies that the original source of the review is Google. First time using a travel agent and it was a fantastic experience. Stephanie took care of everything. We just followed our itinerary. She really took a lot off of our plates, especially bringing small children, and she knows so much about the parks.! Thank youPosted on Jennifer D (Jen D)Trustindex verifies that the original source of the review is Google. Please use caution and do your research before using this agency! We are 1st time Disney travelers and was looking for a little hand holding, someone who specializes in all things Disney to assist with recomendations and advice. What we got was the opposite! When we asked for asistance making changes to the current booking (which I made and they took over) we were given a few different options on a few different days which was great, but the problem was ... on all 3 seperate occasions we were quick to say "go ahead and make the changes" and the agent ghosted us for hours to the point we missed out on all 3 opportunities. I can only imagine what the service would have been like if we had issues on site. I would say ... maybe this was a newer agent and maybe thats why all this happened but even after speaking with the owner, we heard the right words being said at the time but then the ball was again dropped to where we had to request follow ups as the original "corrections" never took place. Simply posting for other Disney "newbies" to be aware :(Posted on Gracie VilesTrustindex verifies that the original source of the review is Google. We had the absolute BEST experience working with Catie Beth Hobbs as our Disney travel agent! From start to finish, she handled every detail with so much care, patience, and expertise. Traveling to Disney with a family can feel overwhelming, but Catie made the entire process stress-free and actually fun. She was always quick to respond, incredibly knowledgeable, and went above and beyond to make sure our trip was perfectly tailored to our family’s needs. Thanks to her, we were able to truly enjoy the magic without worrying about the logistics. If you’re planning a Disney trip and want someone who genuinely cares and knows Disney inside and out, Catie Beth Hobbs is the one you want. We couldn’t recommend her more!!Posted on Tinsley MitchellTrustindex verifies that the original source of the review is Google. Catie is simply the best!! She goes above and beyond with your Disney vacation to make it magical. We just got back and had the BEST time, all thanks to her! ❤️Posted on Caroline GTrustindex verifies that the original source of the review is Google. I can’t say enough great things about the trip Brianna put together for me. From start to finish, everything was incredibly easy and completely stress free. She handled all the details and planning so I could just focus on enjoying my trip. What really stood out was how above and beyond she went—not only organizing a seamless itinerary, but also checking in on me throughout the trip to make sure everything was going perfectly. Any question or small issue I had was handled right away. Thanks to her, my travel experience felt effortless and truly special. I would absolutely use her again and highly recommend her to anyone looking for a smooth, well-planned, worry-free vacation.Posted on Kristen GrahamTrustindex verifies that the original source of the review is Google. This was the first trip I have planned for my family where I had to do absolutely nothing after I spoke with Alisha. Anytime I had questions she was always available to help even up to the day we boarded. My family and I are looking forward to another Disney CruisePosted on Meredith WilsonTrustindex verifies that the original source of the review is Google. Veronica was crucial in helping us get through our first Disney trip and with a large group. Thank you so much Veronica for all the work you put in for us!!
My love for Disney began when I was a young girl, and my parents took me to Disney with my brothers for a boy scout trip. During High School, I attended Benjamin Russell in Alexander City, AL, where I was a majorette in the band. We were given the opportunity to perform at Magic Kingdom during one of their parades, which was a dream come true and such an honor to have been chosen. Walt Disney’s vision was to dream, believe, dare, and do. I think this is still true today!
I began my travel experience at another home-based travel agency, where I learned about the travel business. During this time, my love for Disney and the magical experience Disney offered became the focus of my travel business.
The many years of experience in sales and the importance of customer service, loyalty, and dedication for every client to have a magical experience is when Fairytale Journeys, LLC was created. For the past 20 years, my family and I have visited Walt Disney World, Disney Cruise Line, and Aulani. I enjoy helping others plan their magical vacations to WDW. I give each client the personal service that they should have. I ensure everything is taken care of for their magical vacation from the beginning of the reservations to the end. That’s why it’s so important to book with a travel agent so that you can receive a personal touch on your vacation.
I am here to help my clients with dining reservations, itineraries, travel arrangements, and most of all, dedication to making sure that each of my clients receives the best price for their magical vacation!
I have an undergraduate degree in Fashion Merchandising and a Masters’s Degree in Elementary Education. I am married to Steve Hays from Huntsville, AL, and we have two boys, Wilson and Garren Hays.
Graduate of College of Disney Knowledge
Universal Parks & Resorts Specialist
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