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We believe in excellence in customer service and offer a wide selection of vacations to Disney World Destinations, Universal Orlando, Sandals/Beaches Resorts, and so much more. Our Disney Vacation Planners are knowledgeable about travel packages, hotels, and more. Whether you are going with your family or group of friends or co-workers, we will provide you with quality service and a memorable vacation. Don’t just take our word for it—explore our Testimonials to see how we’ve helped countless clients create unforgettable experiences.
We booked my first Disney trip on my own and thought I had a pretty good idea of how to plan for future visits. Until we decided to go to Disneyland. I had a very hard time finding tips, tricks, and information until I found a Disney Vacation Planner.
I found Carrie and I am so glad I did and we have used her for all my Disney trips since then! Carrie’s style was just what I needed. We needed someone to answer our questions and make us aware of things most people don’t know.
The transportation, resorts and even meals were much different than Disney World. Carrie even answered questions while on my trip. I talk to a lot of people that say they will just book on their own, but I recommend Carrie for a few reasons. 1) She notifies me of relevant info before I even find it on the blogs (when the gondolas were opening, discounts, etc) 2) She is a great resource for questions and 3) She gets us in the best rooms! Disneyland had a view of the fireworks and we had adjoining rooms with my parents.
We had a view of fireworks and Castaway Cay for the cruise (my kids still talk about sitting on the balcony watching the cruise ship pull into port there).
Somehow she was able to even get us into a cars room at Art of Animation when I couldn’t even book a room on my own. Our last vacation we stayed at Pop and we were perfectly centered between the pool, buses and gondolas! She always gets us adjoined or close to our other family members.Carrie’s personal touch of sending us something before our trips is something the kids look forward to now and I do too!
The first trip was a cooler backpack that we have used during every single trip. There are a lot of things I wouldn’t have known or been prepared for if we didn’t use Carrie who is with Fairytale Journeys Travel, an Authorized Disney Vacation Planner.
I wanted to thank you again for booking our vacation to Disney for 4 days and the 3day cruise…for ALL 17 of us and traveling during one of the busiest times of the year (Christmas)!!!!
You did an amazing job and were in constant communication with us through the entire process. I appreciate that you really made yourself available for any questions, concerns or challenges we had and you handled everything beautifully.
We have used another similar service in the past and I can tell you that you blew them away on all fronts. We loved all of the venues you chose for us: Parke Place, Garden Grill and the Crystal Palace. You set up all of our fast passes and arranged for transportation for all of to and from. Was able to secure a scooter rental for my mother in law and get my in laws from the port to Fort Lauderdale after the trip. You did so many big things but added small touches.
I will recommend you to anyone whose asks and even if I overhear anyone talking about Disney I will just insert myself in and tell them about you and what you can do. Will definitely use you again in the future!!!!
under 300 for a picture book i will most certainly create. I wanted to share a couple pictures with you (attached).
Thank you again, and i’ll certainly reach out the next time we want to visit the happiest place on earth.
Best,
David Golden
As an avid Disney fan, I’ve booked my fair share of Walt Disney World vacations on my own. However, when it came to booking my Christmas Vacation at Walt Disney World, I felt like I needed some help. I was trying to piece together all of the tips and trick for surviving Christmas time at Disney, but it easily became overwhelming. That’s when I reached out to Sharleen.
I was looking for someone who could work with me and expand my Disney World knowledge. Sharleen was exactly what I needed! She listened to every wish I had for my vacation and took it to the next level. Sharleen was able to break down all of the Christmas events and experiences for me. She suggested which would be the best for my family to make our experience magical. Sharleen made the vast amount of overwhelming information understandable and exciting!
I also work full time, so getting onto My Disney Experience to book hotel reservations, dining reservations, and Fastpasses in a timely manner was extremely difficult. Sharleen always made sure to be online the moment bookings were available to get the exact times for dinning reservations and Fastpasses my family requested. She even snagged a Fastpass for popular rides like Slinky Dog Dash and Seven Dwarfs Mine Train. Sharleen made the booking process effortless and exciting.
From Mickey’s Very Merry Christmas Party to The Christmas Tree Trail in Disney Springs, Sharleen made sure we fit everything into our schedule and planned in some much-needed rest and relaxation time. There would be a lot of things I would have missed out on if it weren’t for Sharleen. I now use Sharleen for all of my Disney Vacation planning and I wouldn’t have it any other way!
Emily was so kind and patient with me! I had a zillion questions and changes and she never seemed put out. She even gave us many tips while on our trip to better maximize our time. I would recommend Emily to anyone who needs assistance in planning a Disney vacation!
Emily is the perfect Travel Agent, specializing in Disney. She made our trip planning fun, offered expert advice, handled all our crazy changes, and offered on the ground support. We have done several trips with her now, and Emily has helped us navigate Disability Services for several of our children, making things as easy and streamlined as possible, and even once got on the phone with me to completely rearrange a trip, when my husband had to have emergency surgery. She will make any trip more magical, and I cannot recommend her enough.
Carter did an amazing job with not only our family vacation, but he has been spectacular every step of the planning process with my trip with my boyfriend. On our family trip I didn’t have to think once about where to be, when to be there or what to do. Carter had it all figured out for us by asking us and talking to us and with that creating a schedule that fit with our trip. We barely had to wait in any lines and got an amazing experience on our Disney trip. Thank you Carter! – Meghan C.
Jessica J2025-03-03Trustindex verifies that the original source of the review is Google. I cannot say enough good things about our travel agent, Alisha Cross! She has been extremely helpful throughout this entire process. She is very professional yet personable and highly organized. I was super impressed with her in-depth knowledge of Disney and the detailed tips that she provided. This entire process has been a breeze! Truly stress-free as Alisha took care of our dining reservations etc. She handled everything in such a timely manner. She’s even taken the time to provide a list of times and locations to meet our favorite characters. She has literally gone above and beyond to make sure our kids' wildest Disney dreams come true! Mine too lol. Her passion for Disney and creating the upmost experience for her clients is truly unmatched. I highly recommend her for all your Disney planning needs! Kim Lucian2025-02-22Trustindex verifies that the original source of the review is Google. I just checked out from our week long stay at Walt Disney World, and used Fairytale Journeys by Alisha Cross as our agent. She was absolutely fantastic from start to finish! We are a family of 4, but with the kids being a little older now, space in our resort room is a MUST. She suggested a suite at Art of Animation and it couldn’t have been more perfect. We were near the pool, skyliner, & main lobby/food court and had the perfect amount of space to relax. She was on top of her game with sending me various reminders of upcoming payments, reservation/multipass openings, and even offered to book our dining for us! (We opted for less table service meals or else I would’ve totally utilized that service!) She was quick to answer any questions I had pop up, and was always professional and kind. I HIGHLY recommend reaching out to Alisha if you’re planning to head to Walt Disney World.. especially if you’re wanting an stress-free, no hassle vacation! Thanks Alisha!!! Brea Keys2025-02-21Trustindex verifies that the original source of the review is Google. Nikki Carroll was amazing at planning this vacation for us with only 6 weeks to do it! She kept in contact with me at all times, checking in when she had questions and sending emails with awesome tips and tricks in it. She also sent us a fantastic welcome package with maps of all the parks, small treats for the kids and a letter to the kids from Mickey! She managed to snag us a reservation at Cinderella's Royal Table and booked our lightning lanes for us! We used her for just tickets last October and was excited for her to do a whole trip for us this time! Already working on deciding when our next trip will be and will definitely be working with Nikki again! oh2b10432025-02-21Trustindex verifies that the original source of the review is Google. I recently retired and we decided to take my kids and grandkids to Disney for Christmas and for some of them, it was their first visit to Disney. With it being 15 of us, I was given Abbie Scotts name and reached out to her for help. The BEST thing I could ever have done. I told her the names, ages and who was staying together. We needed 4 rooms and Abbie went to work. We got the rooms all together at Art of Animation, Abbie did all the work of putting everyone's tickets and everything on their Disney App and we were set! About 2 weeks before we left for the vacation, Abbie let me know she found some better rates and I got a nice refund! We are in process of booking our 2nd trip since Christmas with Abbie and it has been the greatest experience!! HIGHLY RECOMMEND Abbie Scott! Jean Adams2025-02-17Trustindex verifies that the original source of the review is Google. Abbie was amazing and a huge help in planning my families first Disney trip! She was so patient and kind throughout the whole planning process and made sure I was 100% comfortable with everything before going. Abbie is the absolute best person to help plan your Disney trip!! I am so glad I had her by my side for all the questions, tips, etc. Ana Cristina José2025-02-16Trustindex verifies that the original source of the review is Google. After feeling overwhelmed trying to plan our WDW and Universal trip from Portugal I decided I needed help. I asked for a quote and started working with Stephanie Haefner! And gosh… that was a game changer for us! From overwhelmed to relaxed and joyful! Stephanie was amazing! She went above and beyond to make this the best trip ever! She got everything we wanted, was always there for us, and was so quick answering every question or request we had (and we had many). And was always so kind! Stephanie Haefner THANK YOU, THANK YOU, THANK YOU! You’re the best! We had a blast! Tiffany Dasti2025-02-10Trustindex verifies that the original source of the review is Google. Amanda Felton was our travel agent and honestly she was amazing! Every step of the way, every detail down to planning, booking exactly what we wanted and even to the time we were on our trip! Always checking in, making sure we were all set! We can’t thank Amanda enough! We will be spreading her info and calling her for our next trip! Sharon Lacy2025-01-31Trustindex verifies that the original source of the review is Google. My family of 4 joined a family of 6 from Finland for 4 magical days of Disney. Christina Ross was our Fairytale Journey travel agent. She was helped us find the best accommodations that suited our large group. Along with helping us get our accounts linked, she helped me purchase LL passes for the 10 of us, as well as schedule our days. We had a fabulous trip which I went much more smoothly than I would have expected for the 3rd week in December. Kimberly Worley2025-01-26Trustindex verifies that the original source of the review is Google. Brittany Young!
My love for Disney began when I was a young girl, and my parents took me to Disney with my brothers for a boy scout trip. During High School, I attended Benjamin Russell in Alexander City, AL, where I was a majorette in the band. We were given the opportunity to perform at Magic Kingdom during one of their parades, which was a dream come true and such an honor to have been chosen. Walt Disney’s vision was to dream, believe, dare, and do. I think this is still true today!
I began my travel experience at another home-based travel agency, where I learned about the travel business. During this time, my love for Disney and the magical experience Disney offered became the focus of my travel business.
The many years of experience in sales and the importance of customer service, loyalty, and dedication for every client to have a magical experience is when Fairytale Journeys, LLC was created. For the past 20 years, my family and I have visited Walt Disney World, Disney Cruise Line, and Aulani. I enjoy helping others plan their magical vacations to WDW. I give each client the personal service that they should have. I ensure everything is taken care of for their magical vacation from the beginning of the reservations to the end. That’s why it’s so important to book with a travel agent so that you can receive a personal touch on your vacation.
I am here to help my clients with dining reservations, itineraries, travel arrangements, and most of all, dedication to making sure that each of my clients receives the best price for their magical vacation!
I have an undergraduate degree in Fashion Merchandising and a Masters’s Degree in Elementary Education. I am married to Steve Hays from Huntsville, AL, and we have two boys, Wilson and Garren Hays.
Graduate of College of Disney Knowledge
Universal Parks & Resorts Specialist
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