Susanne Hays

A Lifelong Love for Disney Magic

My love for Disney began when I was a little girl, during a family trip to Walt Disney World for my brothers’ Boy Scout event. That magical experience left a lasting impression, and years later, I had the honor of performing in a Magic Kingdom parade as a majorette with my high school band. It was truly a dream come true — and a memory I’ll cherish forever.

Walt Disney once said, “Dream, Believe, Dare, Do,” and those words have stayed with me throughout my life and career. They’re the foundation of everything I do today.

Turning Passion Into a Business

The idea to turn my passion into a business began when our boys were just 4 and 1, and we started going on a Disney Cruise each fall. Those trips quickly became treasured family traditions and deepened my connection to the Disney experience.

What began as a personal love for Disney transformed into a professional mission to help others create the same kind of magical memories. That vision led to the creation of Fairytale Journeys Travel — a travel agency built on heart, service, and decades of Disney knowledge.

With a background in sales, education, and over two decades of personal Disney travel experience, I knew I wanted to build something special. Since launching Fairytale Journeys, my family and I have continued to explore Walt Disney World, Disney Cruise Line, and Aulani, bringing that firsthand knowledge to the heart of our agency.

Leading with Magic and Purpose

Today, my role is very different than when I first started Fairytale Journeys Travel®. While I no longer personally book vacations, I have the privilege of leading a nationwide team of professional travel advisors who share my passion for helping families create unforgettable memories.

As founder and owner of Fairytale Journeys Travel®, I focus on mentoring advisors, building industry relationships, strategic planning, and guiding the continued growth of our agency. What began as a passion for Disney vacations has grown into one of the nation’s leading Disney-focused travel agencies, helping families plan vacations to Walt Disney World Resort, Disneyland Resort, Disney Cruise Line, Universal Orlando Resort, cruises, all-inclusive resorts, and destinations around the world.

What means the most to me is the trust families place in our team. Every vacation represents a special moment in someone’s story, and we are committed to providing exceptional service, expert guidance, and personalized support every step of the way.

Leadership & Industry Recognition

Over the past 16 years, I have had the privilege of watching Fairytale Journeys Travel® grow from a small dream into a nationally recognized travel agency. Today, Fairytale Journeys Travel® is recognized as a Platinum Level EarMarked by Disney Authorized Travel Agency, Platinum Universal U-Preferred Agency, Sandals Resorts Premium Preferred Agency, ALG Vacations Elite Sapphire Agency, and a member of Travel Leaders Network’s President’s Circle.

Since 2019, I have proudly served on Disney’s EarMarked Travel Advisory Council (EMTAC), working alongside Disney and fellow agency leaders to help shape the future of Disney vacation planning.

Destinations & Travel Specialties

While Disney destinations will always hold a special place in my heart, I am proud that Fairytale Journeys Travel® has grown to help families and travelers explore destinations around the world. Today, our team specializes in Walt Disney World Resort, Disneyland Resort, Disney Cruise Line, Aulani, Adventures by Disney, Universal Orlando Resort, Royal Caribbean Cruises, Virgin Voyages, Celebrity Cruises, Sandals Resorts, Beaches Resorts, all-inclusive resorts, cruises, and family vacations. Through our nationwide team of professional travel advisors, we are dedicated to providing expert guidance, personalized service, and unforgettable vacation experiences for every traveler we serve.