HELLO! I am Rachel,
Ohio Disney Travel Specialist
Let’s Create Magical Memories Together!
My love for Disney started long before I ever set foot in a park. I’ll never forget those Sunday evenings when my family and I would cozy up on the couch to watch The Wonderful World of Disney. I was completely hooked—and that love for all things Disney has only grown stronger over the years.
Walt Disney’s story has always inspired me. I’m passionate about his vision of creating a place where families can come together and make memories. I love sharing this magic with others when planning their vacations.
Whether it’s your first time or the first time with little ones, there’s something truly special about seeing all of the wonders through the eyes of a child. It’s like rediscovering the magic all over again—and that’s where I come in. I’m here to help you create a vacation you all can enjoy, and that is about making memories you’ll cherish for a lifetime.
Now that my own children are grown and have kids of their own, I still find joy in sharing the magic with them. But Disney isn’t just for kids! I’ve been on countless girls’ trips, and let me tell you, they are just as magical. There’s something so special about standing at the end of Main Street, gazing at the castle, and feeling like a kid again.
Every family has its own idea of a vacation, and that’s why I’m here to make sure your trip is tailored to YOU. No two vacations are the same, and I’ll work closely with you to plan the best Disney experience for your family. At the end of the day, I want your vacation to be filled with memories that will last forever.
I focus on planning trips to Walt Disney World and Disney Cruise Line, but I can also help with Universal vacations, too! No matter where you’re headed, I’m here to help you make your next vacation as magical as possible.
Let’s start planning your next unforgettable adventure today!
Graduate of The College of Disney Knowledge
Universal Parks & Resorts Specialist Certified
Laughter is timeless, imagination has no age, dreams are forever – Walt Disney
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SUSANNE HAYS
My love for Disney began when I was a young girl, and my parents took me to Disney with my brothers for a boy scout trip. During High School, I attended Benjamin Russell in Alexander City, AL, where I was a majorette in the band. We were given the opportunity to perform at Magic Kingdom during one of their parades, which was a dream come true and such an honor to have been chosen. Walt Disney’s vision was to dream, believe, dare, and do. I think this is still true today!
I began my travel experience at another home-based travel agency, where I learned about the travel business. During this time, my love for Disney and the magical experience Disney offered became the focus of my travel business.
The many years of experience in sales and the importance of customer service, loyalty, and dedication for every client to have a magical experience is when Fairytale Journeys, LLC was created. For the past 20 years, my family and I have visited Walt Disney World, Disney Cruise Line, and Aulani. I enjoy helping others plan their magical vacations to WDW. I give each client the personal service that they should have. I ensure everything is taken care of for their magical vacation from the beginning of the reservations to the end. That’s why it’s so important to book with a travel agent so that you can receive a personal touch on your vacation.
I am here to help my clients with dining reservations, itineraries, travel arrangements, and most of all, dedication to making sure that each of my clients receives the best price for their magical vacation!
I have an undergraduate degree in Fashion Merchandising and a Masters’s Degree in Elementary Education. I am married to Steve Hays from Huntsville, AL, and we have two boys, Wilson and Garren Hays.
Graduate of College of Disney Knowledge
Universal Parks & Resorts Specialist
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