HELLO! I am Lauren,
Florida, Disney Travel Agent
Travel has always been more than a vacation to me—it’s a way to create core memories with the people you love most. As a wife, mom of three, and lifelong Disney enthusiast, I understand how meaningful family vacations can be (how much work it can be to get there!), and I love helping others experience that same magic.
Before becoming a travel advisor, I earned my degree in Hospitality Management from the Rosen College of Hospitality Management at the University of Central Florida. My career has included planning youth performances and events for Universal Orlando Resort, working in guest services at Hilton Orlando Bonnet Creek, and spending more than a decade helping travelers through my roles at Expedia. Those experiences taught me the importance of exceptional customer service, attention to detail, and creating seamless travel experiences from beginning to end.
I chose to join Fairytale Journeys Travel because of its outstanding reputation, personalized service, and commitment to making every vacation truly special. As your travel advisor, my goal is to take the stress out of planning so you can focus on making memories with the people who matter most.
Whether you’re dreaming of a Walt Disney World vacation, Disneyland adventure, Disney Cruise Line or Royal Caribbean sailing, Universal Orlando getaway, an all-inclusive beach escape, or an ocean or river cruise, I’ll help you find the vacation that’s the perfect fit for your family, style, and budget. From choosing the right destination and resort to dining recommendations, itineraries, and insider tips, I’ll be with you every step of the way.
As a mom, I especially enjoy helping families navigate the details that can make traveling with children easier and more enjoyable. I know firsthand how valuable it is to have someone in your corner who understands everything from strollers and nap schedules to Lightning Lanes and cruise planning.
My planning services are always provided at no additional cost. I’m committed to providing knowledgeable, responsive, and personalized service while building lasting relationships with every client I serve.
Certifications & Specialties
- College of Disney Knowledge Graduate
- Universal Orlando Resort Specialist
- Royal Caribbean Master of Adventure
- Disney Cruise Line Specialist
- Viking Cruises Specialist
- Sandals & Beaches Resorts Specialist
- Additional cruise line and destination certifications
Why Book With Me?
- Hospitality Management graduate from UCF Rosen College
- 10+ years of customer service and travel industry experience
- Former Expedia travel expert
- Former Universal Orlando team member
- Mom of three who loves helping families travel with confidence, especially those with special needs kiddos
- Personalized vacation planning at no cost to you
Let’s start planning your next unforgettable adventure!
Let Lauren, our Florida Disney Travel Agent help you plan your Dream Disney vacation with all her knowledge and dedication.
All Absolutely FREE to you!
Complete the form below and Lauren will be in touch shortly.
SUSANNE HAYS
My love for Disney began when I was a young girl, and my parents took me to Disney with my brothers for a boy scout trip. During High School, I attended Benjamin Russell in Alexander City, AL, where I was a majorette in the band. We were given the opportunity to perform at Magic Kingdom during one of their parades, which was a dream come true and such an honor to have been chosen. Walt Disney’s vision was to dream, believe, dare, and do. I think this is still true today!
I began my travel experience at another home-based travel agency, where I learned about the travel business. During this time, my love for Disney and the magical experience Disney offered became the focus of my travel business.
The many years of experience in sales and the importance of customer service, loyalty, and dedication for every client to have a magical experience is when Fairytale Journeys, LLC was created. For the past 20 years, my family and I have visited Walt Disney World, Disney Cruise Line, and Aulani. I enjoy helping others plan their magical vacations to WDW. I give each client the personal service that they should have. I ensure everything is taken care of for their magical vacation from the beginning of the reservations to the end. That’s why it’s so important to book with a travel agent so that you can receive a personal touch on your vacation.
I am here to help my clients with dining reservations, itineraries, travel arrangements, and most of all, dedication to making sure that each of my clients receives the best price for their magical vacation!
I have an undergraduate degree in Fashion Merchandising and a Masters’s Degree in Elementary Education. I am married to Steve Hays from Huntsville, AL, and we have two boys, Wilson and Garren Hays.
Graduate of College of Disney Knowledge
Universal Parks & Resorts Specialist
We also book All Inclusive Resorts, hotels, and car rentals. Contact us today for a Free Quote! Our Services are Free.