Privacy Policy
Effective Date: 03/09/2026
Company Name: Fairytale Journeys LLC
Fairytale Journeys LLC operates this private Agent Portal for use by authorized agents and staff only.
Information We Collect
We may collect and store:
- Name
- Email address
- Login information
- Agency-related profile details
- Documents, forms, messages, and other content submitted through the portal
- Basic usage information, such as login activity and portal interactions
How We Use Information
We use this information to:
- Provide access to the Agent Portal
- Manage agent accounts and permissions
- Share training, documents, updates, and agency resources
- Communicate important business information
- Maintain security and improve portal functionality
Information Sharing
We do not sell personal information. We may share information only:
- With authorized agency staff and administrators
- With service providers who help us operate the portal
- When required by law or to protect our business, users, or systems
Data Security
We take reasonable steps to protect portal information from unauthorized access, misuse, or disclosure. However, no online system can be guaranteed completely secure.
Access and Use
This portal is private and intended only for invited users. You are responsible for maintaining the confidentiality of your login credentials.
Third-Party Services
The portal may rely on third-party tools or services for hosting, authentication, communication, or file storage. Those providers may process information as needed to support portal operations.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
Contact
If you have questions about this Privacy Policy, contact us at:
Fairytale Journeys LLC
Email: admin@fairytalejourneys.com
Phone: (256) 825-2668
SUSANNE HAYS
My love for Disney began when I was a young girl, and my parents took me to Disney with my brothers for a boy scout trip. During High School, I attended Benjamin Russell in Alexander City, AL, where I was a majorette in the band. We were given the opportunity to perform at Magic Kingdom during one of their parades, which was a dream come true and such an honor to have been chosen. Walt Disney’s vision was to dream, believe, dare, and do. I think this is still true today!
I began my travel experience at another home-based travel agency, where I learned about the travel business. During this time, my love for Disney and the magical experience Disney offered became the focus of my travel business.
The many years of experience in sales and the importance of customer service, loyalty, and dedication for every client to have a magical experience is when Fairytale Journeys, LLC was created. For the past 20 years, my family and I have visited Walt Disney World, Disney Cruise Line, and Aulani. I enjoy helping others plan their magical vacations to WDW. I give each client the personal service that they should have. I ensure everything is taken care of for their magical vacation from the beginning of the reservations to the end. That’s why it’s so important to book with a travel agent so that you can receive a personal touch on your vacation.
I am here to help my clients with dining reservations, itineraries, travel arrangements, and most of all, dedication to making sure that each of my clients receives the best price for their magical vacation!
I have an undergraduate degree in Fashion Merchandising and a Masters’s Degree in Elementary Education. I am married to Steve Hays from Huntsville, AL, and we have two boys, Wilson and Garren Hays.
Graduate of College of Disney Knowledge
Universal Parks & Resorts Specialist
We also book All Inclusive Resorts, hotels, and car rentals. Contact us today for a Free Quote! Our Services are Free.