Reference Updates

UOR = Universal Orlando Resort

USH = Universal Hollywood

1 / 18 / 23

· Wire Transfers for Package Bookings

· UOR - Updated VIP Tour Reservations Line

· Pre-Paid Credit Cards

· UOR - Adult Add-On Rates Increase at Premier Properties

· UOR - Updated Premier Annual Pass Info

· UOR - Updated Preferred Annual Pass Info

· UOR - Updated Power Annual Pass Info

· UOR - Updated Seasonal Pass Inf

· UOR - Added AP Comparison Chart

· UOR - Added AP Renewal Info

· UOR - Added AP Perks Info

· UOR - Added AP Pickup Information

· UOR - Added Current Promotional Package Page

· Hotel Only Payment Link

· VAX Best Practice

· UOR - Onsite Hotel Parking Pricing Update

· UOR - Terra Luna - Hotel Info

· UOR - Stella Nova - Hotel Info

· UOR - Universal's Great Movie Escape Info

· USH - Update on Universal Rides, Shops, Dining - Upper lot

· USH- Added Studio Tour Info

· USH - Added Wizarding World of Harry Potter

· USH - Super Nintendo World

· USH - Lower Lot Attractions, shops and dining

· USH - Virtual Line Info

· USH - CityWalk Map Updated

· USH - CityWalk Entertainment

· USH - CityWalk Shopping

· USH - CityWalk Dining

· USH - Theme Park Policies and Conditions

· USH - Park Capacity

· USH - Accessibility (ADA)

· USH - Weather Policy

· USH - Park Services & Facilities

· USH - Parking & Transportation

· USH- Apps & Sites

· USH - Annual Events

· USH - Grad Events

· USH - Halloween Horror Nights (HHN)

· USH - HHN - Dining & Shopping

· USH - HHN - Tickets

· USH - HHN - Operations

· USH - Holidays

· USH - Eve

· USH - Updated Package Information

· USH - Cancel For Any Reason Revised

· USH - My Universal Photo Info

· USH - Super Nintendo World Access Ticket

· USH - Universal Express Ticket Updated

· USH - Hollywood Plus Pass

· USH - Air and Ground Transportation

· USH - Area Attractions

· USH - LA CityTour Updated

05 / 12 / 22

· Updated 2022 HHN Dates

· SuperStar Shuttle - Maximum # of people per reservation

· Removal of Universal Hollywood Burbank Hotel

· Universal Hollywood Busy Times

· Volcano Bay Age Requirement for Entry Without Adult

· Port Canaveral Transfers - Permitted Routing

· Updated HHN Package

· Updated HHN Rip Tours

· Updated HHN General Admission

· Updated HHN Unmasking the Horror Tour

· Luggage In Theme Parks

· 3-Park 5-Nigth Vacation Package

· Modification Fees

02 / 28 / 22

· Club Level Lounge - Food Offering Images

· 2021 Golden Ticket Awards for Velocicoaster and Best Theme Park of the Year

· Update on Rock The Universe 2022

· Mardi Gras 2022 Dates

· Amex Package extended for booking through 11/30/21

· Partner Hotel allowing pets has been updated

· Updated Open Table Links for Hard Rock Hotel & Portofino Bay Hotel

· Added Open Table Link for Admin Acct - Make Reservations for others

· Infant Car Seat Info - Quick Transfers Take 2 Transfers

· Infant Car Seat Info - Meet & Greet Quick Transfers

· Infant Car Seat Info - Round Trip to WDW Quick Transfers

· Infant Car Seat Info - Round Trip from WDW Quick Transfers

· Infant Car Seat Info - Superstar Shuttle - Mears

· Leaky Cauldron Breakfast - Pkg Minimal Night Requirements

· Three Broomstick Breakfast - Pkg Minimal Night Requirements

· Buy 3 Days, Get 2 Days Free Ticket Offer (Pkg Only)

· 2022 Promotional Package Offer

· Promotional Pkg Comparison and 3 Day get 2 Free Comparision

· Exclusive Vacation Offer - VAX Hotel Display Issues

· Military Package - Now with 2022 Freedom Pass

· Dining Reservations Department - Texting Service

· Advisory Tip for AP's

· Portofino Bay Hotel Club Level Welcome Letter

· Pack-N-Play Crib Update

· Updated Hotel Links

09 / 19 / 21

· RIP Tour E-Confirmation Sample

· VIP Tour Non-Private E-Confirmation Sample

· RIP Tour Private E-Confirmation Sample

· Ticket Validity Window Explanation Video

· Extended Package into 2022 - Create Your Own

· Extended Package into 2022 - Exclusive Vacation Offer

· Extended Package into 2022 - Premier Vacation Package

· Extended Package into 2022 - Roll, Room and Ride Vacation Package.

· Seasonal AP - 2022 B/O Dates

· Power Pass AP - 2022 B/O Dates

· Preferred AP - 2022 B/O Dates

· Updated CityWalk Parking Information

· External Child Swap Pass

· Quick Transfer Update re: ECV's

· Universal Photos - Amazing Pictures Customer Service Email

· CityWalk Parking Price Adjustments

· Universal Studios Hollywood - New LA City Tours

7/ 29 / 21

· Modification Webinar Segments Added

· Modifications Car Rental Segment Added

· Merchandise Package Pickup Claim Area moved to Universal Studios Store in CityWalk

· Social Media Recent Webinar

· Date-Based Tickets Service Tip

· Universal Studios Hollywood Package Updated

· Guide to Jurassic World VelociCoaster at Islands of Adventure (IOA)

· Guide to E.T. Adventure at Universal Studios Florida (USF)

· Guide to Hollywood-Rip-Ride-Rocket at USF

· Modifications - How to List

· VAX Error Messages - List

· 2021-2022 Holiday Dates

· Special Service Request Options

· Stroller Pricing Information Changed

· New Update to Keepsake Box - Globus Mundi Luggage Tags

· Rock the Universe Event Dates Update

· Ultimate Savings Package Extension

· Dining Reservation Links Updated

· Hollywood - Universal CityWalk Restaurants

· SuperStar Shuttle Operational Update - Elimination of Travel Wallets

6 / 15 / 21

· Merchandise Pick-Up for Theme Park Guests

· Florida Resident Savings / Create Your Own Pkg - Additional Details on pricing availability

· Florida Resident Savings / Exclusive Vac Pkg - Additional Details on pricing availability

· Florida Resident Savings / HHN Pkg - Additional Details on pricing availability

· Update on AP Exclusive Vacation Package / No Ticket Required for Active AP

· Hotel Only - Credit Card Validity Requirement

· Updated Additional Notes Exclusive Vacation Offer

· Updated Additional Notes AP Exclusive Vacation Offer

· Updated Additional Notes FL Resident Exclusive Vacation Offer

· VAX Modifications Overview

· Modifications - VAX Copy / Add Party

· Modifications - VAX Copy / Add Party - Dates Outside Original Date Rate & Training Video

· Modifications - VAX Travel Dates within Original Date Range

· Modifications - VAX Change Components

· Modifications - VAX Drop PAX / Age Change

· Modifications - VAX Special Service Request / Party With

· VAX - Reading Accounting History

· Attraction Assistance Pass

· Updated Final Payment Information

· Halloween Horror Nights Package Updated

· Halloween Horror Nights Date Based Ticket Updated

· Halloween Horror Nights Express Pass Updated

· Halloween Horror Nights Unmasking The Horror Updated

· Halloween Horror Nights Rip Tours Updated

4 / 28 / 21

· Mardi Gras 2021

· Updated HHN 2021 Dates

· Dining Plan(s) Exclusion List

· New Lavanderia at Portofino Bay Hotel

· Blue Man Group is being discontinued

· Updated Group Information - Added Sample Contract Link

· Pre-Recorded Webinar - How to Book in VAX

· Added Links to VAX Webinars - Copy /Add Party Modifications

· Guests with Luggage visiting Theme Parks

· Volcano Bay 1 Day Ticket for Packages

· Booking Hotel Only via consumer site

· Full Service Dining Cards Expire

· Anytime Tickets

· Pre-Recorded Webinar - Packages & Add-Ons

· Pre-Recorded Webinar - Theme Parks

· Amex Star Worth Validity Period Updated

· Seasonal AP Updated

· Power AP Updated

· Check-In Process Info Updated

· Updated Dining Plan Exclusions

· Updated Packages With Air - Flight Changes

· Added Cabana Pricing for Volcano Bay

· Added Ultimate Savings Package Info

· Combo Ticket & Express Pass Unlimited Updated

· Volcano Bay Express Pass Info Updated

· Volcano Bay Express Pass Rides

1 / 06 / 21

· Other Halloween Festivities for 2020

· Annual Pass Holders Offerings through 10/31/20

· Smoking Area Location Update

· Updated Amex Package with up to $250 savings

· Amex Starworth Package Updated

· Onsite Hotel - Room Only Commissions Statements

· Military Package Updated

· 2021 Freedom Pass - Military Ticket Information

· Military Package Legal Updated

· New 2021 Commission Grids - Links Updated

· Updated - Exclusive Vacation Package (aka The Wizarding World of Harry Potter Package)

· Updated Create Your Own Information

· Updated FL Residents Create Your Own

· Updated FL Resident Exclusive Offer

· Updated Partner Hotel Deal

· Updated Accessibility Information

· Updated Locker Rental Information

· Updated Guest Information & Services (UOR)

· (Correction) Removed The Three Broomsticks from FL Resident Exclusive Vacation Offer

9 / 02 / 20

· Holiday Event Dates Posted

· Rock The Universe Dates Posted

· Running Universal Event

· Running Universal Package - Information Pending

· Product Availability Timeline

· Suspended Luau at Royal Pacific Resort

· Suspended Character Breakfast at Royal Pacific Resort

· Suspended Marvel Character Diner

· Suspended Scareactor Dining Experience - HHN

· Renovated Rooms at Portofino Bay Hotel

· Changed COVID-19 Information Link

· Temporarily closed attraction - A Day In The Park with Barney

· Temporarily closed ride - Kang & Kodos Twirl ' n' Hurl

· Closed attraction - Fear Factor Live

· Temporarily closed attraction - Poseidon's Fury

· Temporarily closed attraction - Storm Force

· Temporarily closed ride - The Fast & The Furious

· New FL Resident Promo Ticket - Buy 1 Day, 2 or 3 Park - Visit thru 12/24/20

· Three Broomsticks Breakfast Temporarily Suspended

· The Leaky Cauldron Breakfast Temporarily Suspended

· Spring 2020 Buy 2, Get 2 Days Free Promotional Ticket Extended thru 9/30/20

· Volcano Bay Cabana Rentals accept Table Service Dining Cards

· Sign Language Interpreters must be reserved 14 days prior to arrival

· U-Rest Areas

· Bourne Stuntacular @ Universal Studios Florida Now Open

· Updated Military Ticket Offer Details for Packages

· Listing of Virtual Lines

· Universal Hollywood Packages - Save up to $100 Offer

· Updated List - Priority Seating Benefit - Restaurants

4/ 20 / 20

· Onsite Hotel Parking Fees Grid Added

· Onsite Hotel Only Reservations - Payment Terms and Conditions

· CityWalk Drop-Off & Pick-Up Areas (Uber & Lyft)

· Trip Advisor - Islands Of Adventure Wins 5th Straight Year - Best Theme Park In The World!

· (USH) Universal Studios Hollywood - Select Hotels Roll Out Non-Refundable Rates

· Rollaway Fees increase to $35

· American Express StarWorthy Package has been extended through 12/19/20

· Universal Studios Hollywood eliminated Early Park Admission as of 9/3/19

· Benefit Overview - Resort Pool Hopping

· Updated Additional Adult Add-On Fee

· New - Premier Vacation Package'

· New - Bundle & Save

· Updated - Create Your Own Package

· Updated - FL Resident - Create Your Own

· Updated - Exclusive Vacation Offer

· Updated - FL Resident - Exclusive Vacation Offer

· New - 2 Park Vacation - Florida Resident

· Updated - Partner Hotel Deal

· Uplift - Now live on VAX

· Uplift FAQ's

· Uplift - User Journey

· Housekeeping Tides - Endless Summer Resort

· Sapphire Falls Resort Food Service Menu's Links Added

· Aventura Hotel Food Service Menu's Links Added

· Endless Summer Resort - Surfside Inn - Food Service Menu's Links Added

· Endless Summer Resort - Dockside Inn - Food Service locations

· Cabana Bay Beach Resort - Food Service Menu's Links Added

· Cabana Bay Beach Resort - Shipping/Delivery Information

· Portofino Bay Hotel Shipping/Delivery Information

· Hard Rock Hotel Shipping/Delivery Information

· Royal Pacific Resort Shipping/Delivery Information

· Sapphire Falls Resort Shipping/Delivery Information

· Universal Aventura Hotel Shipping/Delivery Information

· Endless Summer Resort - Surfside & Dockside Shipping/Delivery Information

· Portofino Bay Hotel Restaurants - Updated Menu's

· Hard Rock Hotel Restaurants - Updated Menu Links

· Royal Pacific Resort Restaurants - Updated Menu Links

· Onsite Hotels - Restaurant Parking Validation Information

· New Port Canaveral Transfers

· 2020 HHN Flex Ticket plus1 Night Free

· 2020 HHN 3 House Unmasking The Horror Tour

· 2020 HHN Rip Tour

· Loews Hollywood Hotel added

· Updated Dietary Needs Email

· Updated Annual Power Pass

· Updated Annual Seasonal Pass

· Updated Annual Preferred Pass

· Added Buy 2 Get 2 Free Promo Ticket

· Travel Agent Onsite Hotel Rates Extension Update

· New Guide for Guests with Cognitive Disabilities

7/18/19

· Onsite Black Car Service New Fees

· Blue Man Group Fun Facts Link

· New Links for Hotel Fact Sheets - EResources

· Blue Man Group Seating Chart

· Updated This and That Fun Stuff Page

· Parking Pricing Updated

· Sapphire Falls: Caribbean Carnaval Dining Experience ends 7/26/19

· Hagrids Magical Creatures Motorbike Adventure (Now Open)

· New Today Cafe at Universal Studios

· BigFire American Fare Now Open

· Updated Restaurant Webpage/Menu Links @ CityWalk

· Leaky Cauldron Breakfast @ Universal Studios can be added to any package of 4+ nights

· Three Broomstick Breakfast @ Islands of Adventure can be added to any package of 4+ nights

· Hollywood - Jurassic World - The Ride Now Open

· The Grinch and Friends Character Breakfast On Sale Now!

· Food Allergy Information Updated

· Food Allergy Dining Suggestions Updated

· New Harry Potter Package Offering - Effective 7/23/19

· Updated - Surfside Inn & Suites Dining

· Updated - Surfside Inn & Suites Accomodation Option Details

· Onsite Hotels Smoking Policy

· Despicable Me Ride is now 2D (No longer 3D)

· Updated Military Package Information

· Halloween Horror Nights Package (HHN) - Florida Residents Added

· Halloween Horror Nights Package (HHN) - Annual Passholders Added

· 2019 Halloween Horror Night (HHN) Tickets Updated

· CityWalk Parking during Halloween Horror Nights (HHN) - Only Free after 10PM

· Onsite Transportation During HHN

· HHN Entry for Onsite Guests

· Superstar Shuttle Important Notice

5/10/19

· New Lost and Found Process

· Hollywood: Off The Leash With Pets Attraction Opening 2020

· Universal World Wide Theme Parks

· Updated Hotel Comparison Guide

· Car Rental Package - Now Roll, Room & Ride Vacation

4/09/2019

· FuelRod Charger Kiosks

· Talking Points For Families With Small Children

· Annual Passholders Lounge

· Onsite Hotels Easter Events

3/07/19

· Hotels - Hollywood

· Packages - Hollywood

· Stay More, Save More Promotion Package Capped at 10% Commission

· Spring 2019 - New Today Cafe at CtyWalk

· Stay More Save More Booking Through Extension

· Moved Universal Orlando Resort Ticket Products under UPRV

· Hollywood Ticket Products Menu

· Universal Hollywood (USH) General Admission Tickets

· Universal Hollywood (USH) Express Pass

· Universal Hollywood (USH) VIP Experience

· Universal Hollywood (USH) Transfers from BUR, LGB, SNA

· Universal Hollywood (USH) Annual Passes

· NEW Dark Arts at Hogwarts Castle Starts 4/13/19

2/08//19

· New Buy 2, Get 2 Days Free Ticket Offer

· Winter Spring Package (Commission Cap Product)

· Despicable Me Bunk Beds @ Portofino Bay Hotel

· Amex Star-Worthy Package thru 2019 (Commission Cap Product)

· Participating ECV/Wheelchair Rental Companies Onsite Hotels

· Guidelines for Multiple Reservations for a Single Trip

· Parking Fees Updated as of 10/20/18

· Mobile Express Pick Up - Dining

· Best Price Guarantee - Costco In-store Credit

· Military Ticket - Special 4 Day Offer

· New Years Eve Photo Connect (Product addition)

· HHN 2019 Dates Announced

· Endless Summer Resort - Dockside Inn Opening Date Announced

· Separate Round-trip Transfers from WDW to Universal Orlando Theme Parks

· Theme Park Tickets now required for all bookings

· 2019 Halloween Horror Nights Packages - On Sale Now

· Service Animals

· Nursing Facilities & Companion Restrooms

· Universal Studios Hollywood Pre-Recorded Webinar

· Mardi Gras - Bayou Boil Exclusive Experience

· New Universal Authorized Travel Professional Logos

8/22/18

· Blue Man Group (BMG) Guests With Disabilities / ADA Accomodations

· I'm Visiting Universal Orlando - Provide Travel Dates

· Endless Summer Resort - Surfside Inn & Suites - Additional Person Add-On

· The Grinch & Friends Character Breakfast On Sale Now for 2018

· The Grinch & Friends Character Breakfast VAX E-Resource Link Added

· New Partner Hotel Added - Clarion Inn and Suites by Rosen Hotels & Resorts

· New Partner Hotel Added - MidPointe Hotel By Rosen Hotels & Resorts

· Update: Amex StarWorthy Package is capped at 10%

· Wow - Islands of Adventure winds fourth year Best Theme Park In The World / TripAdvisor

· Updated Military Package Info - Discount levels

· Volcano Bay Map Added

· Social Media Marketing / Guidelines

· Onsite Hotel Acceptable Form Of Payment (checkin)

· Promotional Hotel Only Email Offers from Loews

· Construction Around Universal Orlando Resort

· 2018 Annual Passholders Appreciation Night Event

· Eight Voyage of Sinbad Show closing 9/15/18

· HHN Haunted House Additions: Seeds of Extinction, Poltergeist, Halloween 4: The Return of Michael Myers, The Horrors of Blumhouse, Scary Tales: Deadly Ever After

· New Aventura Hotel YouTube Videos

· Universal AMC Cineplex to become Universal's Cinemark

· Mardi Gras 2019 Dates Announced

· Aventura Hotel - Dining Info Update

· Aventura Hotel - Policies / Information Update

· Aventura Introductory Offer Extended

· Amex Exclusive Star-Worthy Vacation Package Booking Window Extended

7/9/2018

· Coke Freestyle Cup

· Universal Hollywood: DreamWorks Theatre featuring Kung Fu Panda now Open!

· New Glow Nights at Portofino Bay Hotel

· New Walkway for Aventura Hotel Guests to Volcano Bay Water Park

· Aventura Hotel Dining Offer Booking Dates Updated

· Harry Potter: The Forbidden Journey Ride gets upgraded 4K HD

· Cinematic Celebration Night Time Show - General Information Added

· Authorized Travel Professional Downloadable Image

· New Universal Hollywood CityWalk Map Added

· Despicable Me Breakfast Moving from LSFR to LRPR on 7/14/18

· Updated HHN 2018 Scarezones

· Volcano Bay Capacity Phases

· 2018 Group Package Offer

· YouTube - Volcano Bay Hype Video Link

· Free BMG Ticket Offer / Package Exp 8/30/18

· $100 Savings Off HHN Package - Exp 8/22/18

· Halloween Horror Nights (HHN) Scareactor Dining Experience

6/11/18

· Updated Map - Universal's Endless Resort Hotels

· Express Pass Unlimited for Sale

· Express Pass - Volcano Bay for Sale

· Volcano Bay - Orlando Water Park Comparisions

· Universal Mobile App Updated

· Endless Summer Resort Pages

· Endless Summer Resort - Surfside Inn & Suites Opening August 1, 2019

· Endless Summer Resort - Surfside Inn & Suites - Accommodations

· Endless Summer Resort - Surfside Inn & Suites - Dining

· Endless Summer Resore - Surfside Inn & Suites - Policies & Information

· Endless Summer Resort - Surfside Inn & Suites - Recreation & Other Amenities

· Endless Summer Resort - Dockside Inn & Suites Opening 2020

· Endless Summer Resort - Dockside Inn & Suites - Accommodations

· Endless Summer Resort - Dockside Inn & Suites - Dining

· Endless Summer Resort - Dockside Inn & Suites - Policies & Procedures

· Endless Summer Resort - Dockside Inn & Suites - Recreation & Other Amenities

· Halloween Horror Nights (HHN) Flex Sunday - Saturday Ticket

· Halloween Horror Nights (HHN) Frequent Fear Pass

· Halloween Horror Nights (HHN) Frequent Fear Pass Plus

· Halloween Horror Nights (HHN) Ultimate Frequent Fear Pass

· Halloween Horror Nights (HHN) Single Night Ticket - Annual Passholders Friday Peak

· Halloween Horror Nights (HHN) Single Night Ticket (Saturday)

· Halloween Horror Nights (HHN) Express Pass

· Halloween Horror Nights (HHN) Behind the Screams Tour

· Halloween Horror Nights (HHN) RIP Tours

· Halloween Horror Nights (HHN) Careactor Dining Experience

· Updated Onsite Hotel Categories Grid

· Loews Ending YouFirst Loyalty Progam on 12/6/18

· E-Tools for E-Communication

· New Jurassic World Kids Suites at Royal Pacific Resort (LRPR)

5/11/18

· Hyatt House Orlando Partner Hotel Addition

· Universal's Endless Summer Resort

· 2018 HHN Announcement - Stranger Things

· Loews Pet Fees Change

· New Years Eve For Family

· Avis is now the (ALL) onsite hotel rental car company

· Kung Fu Panda @ Universal Studios Hollywood Opening June 15, 2018

· 1, 3, 5 Day Multi Park My Universal Photos

· 1 Day Volcano Bay My Universal Photos

· Emeril's @ CityWalk closing 7/1/18

· Universal Hollywood - Jurassic World Coming 2019

3/29/18

· Splash, Stay & Play Holiday Package

· Promo 5 Day Ticket (Spring 2018)

· UpLift Vacation Package Financing Company

· Partner Hotel Shuttle Schedule

· Seasonal Pass Updated (2 Park & 3 Park)

· Stay More, Save More Discounts Grid Updated

· Preferred Annual Pass Updated (2 Park & 3 Park)

· Power Annual Pass Updated (2 Park & 3 Park)

· Halloween Horror Nights Flex SUN-FRI Plus 1 Night Free PROMO (On Sale Now)

3/9/18

· Cleaning Fee for smoking in rooms

· Skyline Kids Suites @ Aventura Hotel

· Kung Fu Panda: The Emperor's Quest @ Universal Hollywood Summer 2018

· Universal Hollywood Studio Tour

· Advisory: BMG Combo Tickets Processing

· New Future Rock Star Kids Suites at HRH

· Table Service Dining Plan - Expire 14 days after First Usage

· Quick Service Dining Plan - Expire 14 days after First Usage for Package Sales Only

· New Avanti Palm Resort Partner

· 2019 Hotel Pricing available for Splash Stay Play Package

· Nighttime Show @ Hogwarts Castle

1/16/17

· Evening Character Dining @ Select Onsite Hotels Ended

· HRH Character Breakfast Last Day

· New Nighttime Lights at Hogwarts Castle Show

· New Character Breakfast at LSFR coming soon!

· Validity Dates Updated - Splash Stay Play Package

· Validity Dates Updated - Create Your Own Vacation

· Validity Dates Updated - Exclusive Vacation Package

· Validity Dates Updated - American Express Star Worthy Vacation

· Validity Dates Updated - FL Residents Create Your Own

· Validity Dates Updated - FL Residents Splash Stay Play

· Validity Dates Updated - FL Residents Exclusive Vacation

· Validity Dates Updated - Military Getaway Package

· Volcano Bay Weather Policy

12/1/17

· NEW Universal's Marvel Character Dinner On Sale Now

· Interactive Wands

11/14/17

· Monthly Partner Hotel Specials

· Fast & Furious Ride - Coming Spring 2018 (updated)

· New Hotels Announced for Universal Orlando Resort

· Pet Friendly Category Noted LPBH, HRH, LRPR, LSFR

· Superstar Shuttle Flight Information

· Superstar Shuttle Text

· Vacation Package Discounts & Promos Grid

10/31/17

· Most Inclusive Package (All-Inclusive option)

· Discounts, Promos & Pin Code Offers

· Ticket Upgrades

· LSFR - Caribbean Carnaval Moves to Friday

· Caribbean Carnaval Menu

· Universal Studios Street Entertainment

· Hogsmeade Entertainment

· Diagon Alley Entertainment

· Character Dining - Onsite Hotels (updated)

· Mardi Gras Parade Route

· Unique Pin Code Offers

· Universal's Marvel Character Dinner (Coming Soon)

· Superstar Character Breakfast at Islands of Adventure (Removed)

10/21/17

· Onsite Guests with Allergies

· Hotel Comparision Grid - More Grids

· Onsite Transportation FAQ's

· Onsite Transportation - ADA Guidelines

· Theme Park Hours

· Snapchat Snapbot Vending Machines (All Snapbot locations have been removed)

· Holidays @ Portofino Bay Hotel (LPBH)

· Holidays @ Hard Rock Hotel (HRH)

· Holiday @ Royal Pacific Resort (LRPR)

· Holiday @ Sapphire Falls Resort (LSFR)

· Holidays @ Cabana Bay Beach Resort (CBBR)

· Updated last day of Superstar Character Breakfast (ending 11/11/17)

10/17/17

· Aventura Hotel Opening changed to 8/16/18

· A Message from Senior Vice President - Frank Beltzer

10/12/17

· Icon (hover over for explanation )

· Sales Tips - Added to Grouping Tab

· New Years Eve Tickets On Sale

10/1/17

· Packages - Partner Hotel Deal Update

· New Reservation Worksheet

· Height Certificate for children not tall enough

· Celebration Of Harry Potter Package - Dates Announced

· Universal Cinematic Spectacular Dinner Experience and Show (Removed)

· Aventura Hotel Offer Extended thru 1/31/2018

· Terminator 3D Ride Info Removed (Closing 10/8/17)

· Dragons Challenge Info Removed (Closed 9/5/17)

· Training - Sales 101

· Updated Halloween Horror Night Hold Zones

· Celebration of Harry Potter Event 2018

· Celebration of Harry Potter Package 2018

· Celebration of Harry Potter Legal 2018

· New Years 2018

· Youth Group Programs

08/25/17

· Express Pass - Now available for Harry Potter Rides

· Superstar Shuttle - What's' in the wallet additional details

· Group Pricing Process Updated

· Coke Free-Style Pricing Updated

· Halloween Horror Nights (HHN) Holding Zones

· Early Park Admission (EPA) On Ticket Only Sales

· Universal Express Pass Unlimited Changes

· Superstar Shuttle Wallets

· 3 Park - Buy 2 Get 2 Promo Ticket

6/14/17

· LSFR Sapphire Falls - ADA Grid

· LPBH Portofino Bay Hotel - ADA Grid

· HRH Hard Rock Hotel - ADA Grid

· CBBR - Cabana Bay Beach Resort - ADA Grid

· LRPR - Royal Pacific Resort - ADA Grid

· ADA - American With Disabilities Act

· Military Package Updated (Plus Legal)

· Ride Accessibility Information

· Dining Comparison Chart

· NEW Coca-Cola Refresh Lounge

· Sapphire Falls Hotel (LSFR) - New Caribbean Carnaval

· Updated Agent Rate Reservations # and Theme Park Inspection Ticket Blackout Dates

· Volcano Bay - Cabana Rentals

· Volcano Bay - Premium Seating Rentals

· Volcano Bay - Express Pass

· Volcano Bay - ADA Accessibility

· Volcano Bay - Bars

· Volcano Bay - Height Requirements

· Volcano Bay - Lockers & Rentals

· Volcano Bay - Dining Quick Serve Locations

· Volcano Bay - My Universal Photo Locations

· Volcano Bay - Park Policies

· Volcano Bay - Shopping

· Volcano Bay - Tapu Tapu

· Volcano Bay - TapTu Play

· Volcano Bay - Virtual Line

· Volcano Bay - FAQ's, Parking, TapuTapu, Transportation

· Universal's Aventura Hotel (UAH) - Room Grid

· Universal's Aventura Hotel (UAH) - Room Description

· Universal's Aventura Hotel (UAH) - Recreation & Amenities

· Universal's Aventure Hotel (UAH) - Policies & Information

· Universal's Aventure Hotel (UAH) - Dining

· Superstar Shuttle now operated by Escot

· Halloween Horror Nights 27 Package Update

· Aventura Hotel Introductory Offer

· Splash Stay & Play Vacation Offer - Extended Holiday Offer through 1/6/18

· Hard Rock Hotel Character Breakfast

· Premium Product Add-On List

· DreamWorks Theatre coming to Hollywood 2018

· Universal Studios Map

· Universal Attraction Center / Onsite Hotels Hours Updated

· Universal Attraction Center / Partner Hotel Hours

· Annual Events - New 2017 Holiday Experience

2/15/17

· Hotel Only Reservations - Online Bookings

· Updated 2017 Stay More Save More Dates

· New Package Comparison Grid

· CityWalk - Free Parking after 6pm

· Wet'n Wild Information (Removed)

· Food Allergies Information Updated

· Character Breakfast at Hard Rock Hotel (HRH)

· Latest News Link (See below to right) or click here

· Special Ticket - Buy 2 Get 2 Free

· Dining Assistance Email / Phone # Update

· Travel Agent Support @ UPRV & CHAT

· Planning Guide / Recommendations

· 1 Day Tickets - Seasonal Calendar Updated

· 2 Day / 3 Park With Transfers from WDW

· Race Though New York Starring Jimmy Fallon - Opening 4/6/17

· Go Puck Wearable Power Rentals

11/22/16

· Aventura Hotel Announced

· New Vacation & Ticket Product WEBINAR

· NBC Brew Grill - Now on Dining Plan

· Packages - 3 Park Unlimited Removed as of 8/1

· Packages - Updated Amex Star Worthy Package - Now $100 savings

· UPRV Text Messaging Service

· Harry Potter Celebration Package

· Cancelation Fee Details

· CLEARlane offer

· Club Level

· Revised Partner Hotel Listings

· Volcano Bay Rides & Video

· New Splash, Stay & Play Vacation Package

· New 2-Bedroom Suites at Cabana Bay Beach Resort

· Grinch & Friends Character Breakfast

· Tickets: Seasonal Pass

· Flex Ticket (removed)

· YouTube Playlist

· Transportation to Neighboring Theme Parks Discontinuing

6/30/16

· BMG - Blocked Space info update

· Whats New! The Incredible Hulk Relaunched

· Onsite Hotels - Additional Adult Add-On Fees

· BMG - Show Sign Requests

· Amazon Now - Deliveries

· VAX SSR Messages Update - Multiple Rooms Advisory

· Amex Lounge - Edoc Verbiage Information

· Portofino Bay Hotel Map - Pointers

· Hard Rock Hotel Map - Pointers

· Hard Rock Hotel - Hidden Gem

· Royal Pacific Resort Map - Pointers

· Cabana Bay Beach Map - Pointers

· Kids Dining Area

· Florida Residency - Proof of Residency

· Universal Overview Map - videos

· Islands of Adventure map - videos

· Universal Studios map - videos

· CityWalk Map - videos

· Agent Training - New Webinars

Onsite Hotels - Advanced Course
ADA Accessibility
Transportation Options
Dining Options
Booking Through VAX

· Universal Ride Themed Movie Clips

4/28/16

· New Universal Orlando Resort Map Overview

· Loews Reward Program – YouFirst

· Portofino Bay Hotel – New Map Overview

· Hard Rock Hotel – New Map Overview

· Royal Pacific Resort – New Map Overview

· Cabana Bay Beach Resort – New Map Overview

· Park Tickets – 3^rd Day Free (expired)

· SeaWorld Park Tickets

· The Wizarding World of Harry Potter - Leaky Cauldron Updated

· Vacation Package- Halloween Horror Nights

· Vacation Package - 3 Park Unlimited

· Vacation Package - Partner Hotel Deal

· Claiming / Transferring Reservations

· What is Ticket Wizard

· VAX - How to book in VAX

· VAX - Modifications / Retrieving / Important Details

· Universal Studios Hollywood Agent Benefits Updated

· Training - Walking Tours / Self Guided

· Announcements - DreamWorks Animation Purchase

· Attractions - Race Through New York 2017

· Attractions - Skull Island Reign of Kong - Opening Summer 2016

· CityWalk - The Toothsome Chocolate Factory & Savory Feast Emporium

· Universal Studios Hollywood - Update Packages / Tickets / Agent Offer

1/18/16

· New Universal Orlando Resort Map Overview

· Loews Reward Program – YouFirst

· Portofino Bay Hotel – New Map Overview

· Hard Rock Hotel – New Map Overview

· Royal Pacific Resort – New Map Overview

· Cabana Bay Beach Resort – New Map Overview

· Park Tickets – 3^rd Day Free

· Park Tickets – SeaWorld

· VIP Tours – Revised 2016 program

· The Wizarding World of Harry Potter – Leaky Cauldron

· Ticket Wizard – What is it?

· Attraction Announcement – Race Through New York

· Removal of Travel Protection Plan

10/20/15

• Hogsmead - Owl Post

• Islands of Adventure - Shows

• Islands of Adventure - Spider-man Photo

• Diagon Alley – Knight Bus

• Diagon Alley - Ministry of Magic

• Diagon Alley – Talking Mirror

• Diagon Alley – 9 ¾ at Kings Crossing

• Universal Holiday Shows

• Fun – This and That

• Single Rider Line List

• Theme Park Tips

• CityWalk – Cocktail Pilsner Glass

• Onsite Hotel Comparison Guide - Revised

• Portofino Bay Hotel - Holiday Activities & Dining

• Portofino Bay Hotel Balcony, Patio, Sofa Bed Grid

• Portofino Bay Hotel – Harbor Nights Nov 27th

• Hard Rock Hotel - Holiday Activites & Dining

• Hard Rock Hotel – Memorabilia Hidden Gem

• Hard Rock Hotel Sofa Bed Rooms Grid

• Royal Pacific Resort - Holiday Activities & Dining

• Royal Pacific Resort Sofa Bed Rooms Grid

• Cabana Bay Beach Bayliner Menu

• Cabana Bay Beach Private Events

• Sapphire Falls Resort Room Layouts & Images

• Onsite Hotels Check-In Process

• UPRV - Rental Car Vacation Package

• Kids Stay Free – Universal Onsite Hotels

• Itinerary Planner

• Reservations Courtesy Hold Guide

• The Leaky Cauldron Breakfast

• Round Trip Transfers to WDW

• Car Rentals Update

• Universal Hollywood Attractions

• Universal Hollywood Coming Soon

• Universal Hollywood CityWalk

• Universal Hollywood American Express Lounge

• Universal Hollywood Area Attractions

• Adaptable Flyers

• The Fast & Furious Ride Announcement

• Blue Man Group VIP Experience

• Cabana Bay Beach Expansion

• Travelers Choice Award - TripAdvisor

• Golden Ticket Award - Amusement Today

8/12/15

· New Hotel Categories

· UPRV Commission Payment Info

· Sapphire Falls Resort Room Description

· Visit Orlando Magical Dining Month 8/24-9/30

· Halloween Horror Night - Rip Tours

· Bluephoria Lounge closing (removed info)

· New Superstar Shuttle / Onsite Hotels

· Dining Reservations

· Priority Seating Locations

· A Celebration of Harry Potter Event & Packages

· Area Distances

· Resort Closures

6/5/15

· Diagon Alley Land Experience Guide Info

· NBC Sports Grill & Brew announcement

· NBA City Restaurant closing

· Nextable and OpenTable info

· Loews Sapphire Falls Resort info

· Age Requirements for onsite hotels

· Universal Vacations – Length of Stay Offer 2015-16

· Special Events – Halloween Horror Nights 2015

4/15//15

· 2 Park Getaway package now available for travel through 12/31/16

· Update Harry Potter Package entitlements – New Shutterbutton offer for arrivals after 7/1/15

· Amex Star Worth Vacation Package – Extended

· 2015 Royal Caribbean (RCI) & Universal Orlando Resort (UOR) Program

· 2015 Universal Commission Outline

· Hard Rock Hotel – All rooms come with a mini-fridge

· Onsite Hotel Maps and room layouts added – (LPBH ,HRH, LRPR)

· Round Trip Transfers to WDW from UO onsite Hotels and select partner hotels

· New Mardi Gras App

2/5/15

· Hard Rock Hotel – Renovated Rooms Deluxe Room Image

· Nascar Restaurant closed – New Restaurant TBA

· Cow Fish Restaurant Now Officially Open

· Shutterbutton’s – New under Theme Parks & Key Features

· Stay More, Save More discounts

· New benefits for VIP Private Tours / Meals