Phone Directory / Universal Orlando
FOR AGENT USE ONLY
|
Reservations
|
Hotels
|
Theme Parks
|
CityWalk
|
Support
|
Transfers
|
Links
|
|
|
| |||||
|
|
|
| ||||
|
|
|
| ||||
|
|
|
|
|
| ||
|
|
|
|
|
| ||
|
|
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Partnerships
|
General
|
|
|
|
|
|
|
|
|
|
|
| ||
|
|
|
|
|
|
|
UNIVERSAL PARKS AND RESORTS VACATIONS - THE OFFICIAL VACATION COMPANY
| |||||||
|
Department
|
|
Phone
|
|
Email
|
|
Website
|
|
|
UNIVERSAL PARKS & RESORTS VACATIONS (UPRV) - for all vacation packages that include tickets, transfers, dining and any other ticket product.
|
|
Travel Agent Phone Line
800.224.3838
 The A-TEAM Desk is open M-F, 9 AM - 7PM. The calls roll over to the General Reservations Line outside these hoursHours: Mon-Fri - 9am-7pm
|
|
(allow 3-4 days for reply)
Vacation Packages
|
|
Website(s)
http://themeparks.universalstudios.com
|
|
|
|
|
Spanish Line
1-855-487-6230 - Option 2
(not Travel Agency dedicated)
|
|
|
|
|
|
|
|
|
Deaf or Hard of Hearing TDD 800-447-0672 (not Travel Agency dedicated)
|
|
|
|
|
|
|
|
|
UPRV VIP Tour Desk Sales Dept.
(800) 224-4489
Hours: Mon-Sat: 8am – 10pm; Sun: 8am - 9pm
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
10 or more Hotel rooms including theme park tickets or 15 or more park tickets. Single Day tickets are excluded.
|
|
1-800-224-4489
(Open 9:00 am - 5:30 pm EST)
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
COMMISSIONS - Commissions are paid once travel commences. You should receive payment within 2-4 weeks.
|
|
|
ACH - To verify reservation information on a recent ACH deposit (Client name, Travel Date, VAX Account #, and Agent) please email deron.lape@universalorlando.com with Universal Vacations confirmation number.
|
|
|
| |
|
|
|
(Make sure to include booking number)
Commission payments are processed by Onyx. For commiosison statement or other payment information, please reach out to Onyx Memger Services at MemberInfo@OnyxPayments.com
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
Program Contacts for Booking & Fulfillment Questions
|
|
Airport Transfer Program Direct Line1-866-604-7557 (Universal)
Hours of Operation: 8am to 5:30pm, 7 days/week
Super Shuttle Direct Line (operated by Escot): (407) 888.-9795
|
|
Airport Transfer Program Email Address: TravelServices@UniversalOrlando.com
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
Hotel only bookings are managed by Loews
|
|
(800) 232-7827
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
LOEWS HOTELS - Preferred Accounts Desk - Adjoining Room Requests
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
| ||
|
All brochures are complimentary and are ordered online
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
Vax Vacation Access is a 3rd party software company used by UPRV to sell it's product
|
|
(414) 934-2900
Available Monday - Friday 7am-10pm CST
|
|
vaxtechsupport@vaxvacationaccess.com Include the following information
|
| ||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
UpLift - for package financing
|
|
(844) 257.5400
Sun-Sat 24/7
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
TRANSPORTATION
| |||||||
|
Department
|
|
Phone
|
|
Email
|
|
Website
|
|
|
|
|
|
|
|
|
| |
|
|
|
(407) 354.2456
Hours: 9:00am - 9:00pm EST
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
(407) 423.5566
Hours: 8:00am - Midnight
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
THEME PARKS
| |||||||
|
Department
|
|
Phone
|
|
Email
|
|
Website
|
|
|
|
|
|
|
|
|
| |
|
Guest Services dining reservations, ADA assistance, comments, concerns, and ticket validity verification, ECV Rental requests.
|
|
(407) 363.8000 or (407) 224.4233 - Option 5
Hours: 8:30AM - 7:00PM EST (or 1/2 hour prior to theme parks opening and 1/2 hour after theme parks closing)
|
|
Sign Language Services - Universal Orlando Theme Parks
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
1-800-368-6386
|
|
|
|
| ||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
Volcano Bay - Capacity Hotline
|
|
(407) 817.8317
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
VIP Tours - Ask any questions you may have about Universal Orlando VIP Tours
|
|
(407) 363-8295
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
Theme Park Capacity Hotline
|
|
(407) 817-8317
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
CITYWALK
| |||||||
|
Department
|
|
Phone
|
|
Email
|
|
Website
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
Dining Reservations / Dietary Assistance
|
|
Reservations are booked within a 180 day window through Universal Parks & Resorts Vacations by dialing
(407) 224.3663.
7:15 AM - 7:00PM 7 days
TEXTING SERVICE
Text 32281 for non transactional questions.
|
|
NOTE: Reservations 30+ days prior for parties of 10 or more must be done directly with the restaurant
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
(407) 802-4848
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
(407) 224-9509
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
ONSITE HOTELS
| |||||||
|
Department
|
|
Phone
|
|
Email
|
|
Website / Social Media
|
|
|
|
|
|
|
|
|
| |
|
5601 Universal Boulevard
Orlando, Florida 32819-7888
CHAT SERVICE
407.588.0141 - Chat service for non-transactional inquiries.
|
|
(407) 503-1000
Fax: (407) 503-1010
Concierge Phone: (407) 503.1200
Universal Desk: (407) 503.1209
Bice Ristorante: (407) 503.1415
Mama Della's Ristorante: (407) 503.1432
Trattoria del Porto: (407) 503.1430
Harbor Nights: (407) 503.1200
Private Cabana Rentals (407) 503-1434
|
|
Concierge
(7am- 9pm or 10pm - varies by seasonal needs)
(Corporate Office)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Mandara Spa- at the Loews Portofino Bay Hotel
|
|
(407) 503.1244
SPA Hours: 8am - 8pm
|
|
|
| ||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
5800 Universal Boulevard
Orlando, Florida 32819-7888
CHAT SERVICE
407.228.3344 - Chat service for non-transactional inquiries.
|
|
(407) 503-ROCK (7625)
Fax: (407) 503-ROLL (7665)
Hard Rock Hotel Customer Service: (888) 519.6683
(Corporate Office)
Universal Desk: (407) 503.2209
Concierge Phone: (407) 503.2200
Palm Restaurant: (407) 503.7256
The Kitchen: (407) 503.2430
|
|
Concierge
(7am- 9pm or 10pm - varies by seasonal needs)
Hard Rock Hotel Customer Service
(Corporate Office)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
Loews Royal Pacific Resort (LRPR)
6300 Hollywood Way
Orlando, FL 32819-7888
CHAT SERVICE
407.502.0072 - Chat service for non-transactional inquiries.
|
|
(407) 503-3000
Fax: (407) 503-3010
Concierge Phone: (407) 503.3200
Universal Desk: (407) 503.3209
Avis Desk: (407) 503.3156
(8am-6pm)
Jakes Bar & Grill (407) 503.3432
Islands Dining Room (407) 503.3430
Wantilan Luau (407) 503.3463
|
|
Concierge
(7am- 9pm or 10pm - varies by seasonal needs)
(Corporate Office)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
Sapphire Falls Resort (LSFR)
6601 Adventure Way
Orlando, Florida 32819
CHAT SERVICE
407.706.9982 - Chat service for non-transactional inquiries.
|
|
(407) 503-5000
Avis Desk: (407) 503-5156
Concierge Phone: (407) 503-5200
Amatista Restaurant: (407) 503.5411
Strong Water: (407) 503.5447
Universal Store: (407) 817-1001
|
|
(Corporate Office)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
6725 Adventure Way
Orlando, Florida 32819
CHAT SERVICE
407.499.1799 - Chat service for non-transactional inquiries.
|
|
Phone: (407) 503-6000
Avis Desk: (407) 377-3108
Vacation Planning Center
407-503-6209
|
|
(Corporate Office)
Concierge Service not offered at this property
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
Cabana Bay Beach Resort (CBBR)
6550 Adventure Way
Orlando, Florida 32819
CHAT SERVICE
407.602.3688 - Chat service for non-transactional inquiries.
|
|
(407) 503-4000
Universal Desk: (407) 503.4209
Avis Desk: (407) 503.4156
(8am-6pm)
|
|
(Corporate Office)
Concierge Service not offered at this property
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
7000 Universal Blvd.
Orlando, Florida 32819
CHAT SERVICE
407.593.4466 - Chat service for non-transactional inquiries.
|
|
(407) 403.7000
Avis Desk: (407) 503-8156
(8am-6pm)
|
|
Customer Service
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
7125 Universal Blvd.
Orlando, Florida 32819
CHAT SERVICE
407.225.8118 - Chat service for non-transactional inquiries.
|
|
(407) 403.8000
|
|
Customer Service
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
Dining Reservations - Onsite Hotels
|
|
(800) 503.3463
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
Assistance with golf reservations for Universal Orlando Resort onsite guests
Golf Universal Orlando Desk
|
|
(833) 465.3864
|
|
|
| ||
|
|
|
|
|
|
|
|
|
|
PARTNERSHIPS
| |||||||
|
Department
|
|
Phone
|
|
Email
|
|
Website / Social Media
|
|
|
|
|
|
|
|
|
| |
|
3RD Party vendor for Universal Photo Package(s)
|
|
(321) 422-8101
|
|
Customer Support: cs@amazingpictures.com
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
(877) 202-5090
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
GENERAL
| |||||||
|
Department
|
|
Phone
|
|
Email
|
|
Website / Social Media
|
|
|
Main Address
Universal Orlando Resort
1000 Universal Studios Plaza
Orlando, Florida 32819-7610
|
|
407-363-8000
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||
|
The Universal Store
(online merchandise)
|
|
(888) 762-0820
|
|
|
|
| |
|
|
|
|
|
|
|
| |
|
PR Media Site
Sign up with the PR Media Site to secure access to content/images if you create editorials or blogs.
|
|
Public Relations Team
(407) 363-8220
|
|
|
|
|
|
|
WEBSITE / SOCIAL MEDIA LINKS
| |||||||
|
|
|
|
|
|
|
| |
|
UNIVERSAL ORLANDO RESORT
|
|
|
|
|
|
|
|
|
Universal Blog - Close Up
|
|
|
|
|
|
| |
|
FB Universal Consumer Page
|
|
|
|
|
|
| |
|
FB Travel Professionals Page
|
|
Managed by Marketing Department
|
|
|
|
| |
|
FB Sales Travel Agent Page
|
|
Managed by Sales Team
|
|
|
|
| |
|
FB Annual Passholders Page
|
|
|
|
|
|
| |
|
Universal Orlando YouTube
|
|
|
|
|
|
| |
|
Twitter
|
|
|
|
|
|
| |
|
Snapchat
|
|
|
|
|
#ReadyForUniversal - Post Your Universal Moments
|
| |
|
Instagram
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
UNIVERSAL HOLLYWOOD
|
|
|
|
|
|
|
|
|
Universal Hollywood YouTube
|
|
|
|
|
|
| |
|
FB Universal Hollywood Consumer Page
|
|
|
|
|
|
| |
|
Twitter
|
|
|
|
|
|
| |
|
Instagram
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|